In App Privacy Policy

Privacy Policy

Effective Date: August 15th 2024
Address: 100 Avenue Louis Levesque, Suite 142, Otterburn Park, QC, Canada
Contact Email: privacy@quevapets.com
Contact Phone: +1 (833) 460-2023

1. Introduction

Queva (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”). By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not download, register with, or use the App.

2. Information We Collect

We collect different types of information to provide and improve our services:

  • Personal Information: This includes your name, email address, phone number, and payment information, which you provide when you register, subscribe, or make purchases through the App.

  • Health and Activity Data: Data related to your dog’s health and activities collected through the Queva Smart Collar or manually input by you.

  • Device Information: We collect information about the device you use to access the App, including the device’s IP address, operating system, and browser type.

  • Location Data: We may collect location data if you enable location services on your device.

  • Usage Data: Information on your interactions with the App, such as the features you use, and your usage patterns.

3. How We Use Your Information

We use your information to:

  • Provide and maintain our services.
  • Personalize your experience and deliver content tailored to your interests.
  • Process your transactions and manage your subscriptions.
  • Communicate with you regarding updates, promotions, and other service-related information.
  • Improve our App, troubleshoot issues, and analyze usage.
  • Ensure compliance with legal obligations and protect our rights.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, data analysis, customer service, and email delivery.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity.

  • Legal Compliance: We may disclose your data if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period will depend on the type of data and the purposes for which we collected it.

6. Data Security

We take data security seriously and have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, use, or disclosure. However, please be aware that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: You can request access to the data we hold about you.
  • Correction: You can request corrections to your personal data if it is inaccurate or incomplete.
  • Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
  • Restriction: You can request that we restrict the processing of your personal data.
  • Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Objection: You can object to the processing of your personal data for certain purposes, such as direct marketing.

To exercise these rights, please contact us at privacy@quevapets.com.

8. Children’s Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13 without verification of parental consent, we will take steps to delete that information.

9. Tracking and Advertising

Our App may use cookies or similar technologies to track user activity. These technologies help us understand how users interact with the App and deliver relevant content. We do not currently support “Do Not Track” signals. Please check your device or browser settings to manage these preferences.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this privacy policy, please contact us at:

  • Email: privacy@quevapets.com
  • Phone: +1 (833) 460-2023
  • Mailing Address: 100 Avenue Louis Levesque, Suite 142, Otterburn Park, QC, Canada