Last Updated: September 15th 2023 15:55 EST
Welcome to Queva! By accessing or using our mobile application ("App") and the associated Queva Smart Dog Collar ("Device"), you agree to comply with and be bound by the following Terms & Conditions ("Terms"). Please read these Terms carefully before using our App or Device. If you do not agree with these Terms, you must not use the App or Device.
1. General Information
1.1 Non-Veterinary Service: The Queva App and Device are intended to provide insights into your dog's health and activity levels. However, the information provided by the App is not a substitute for professional veterinary advice, diagnosis, or treatment. Queva is not a veterinary service, and any concerns regarding your dog’s health should be addressed directly with a qualified veterinarian.
1.2 Use of Device: By using the Queva Device, you agree to follow all instructions and safety guidelines provided by Queva, including those detailed in the user manual accessible via the QR code inside the Device packaging.
2. Device Specifications and Safety
2.1 Battery Information: The Queva Device contains a lithium-ion battery with a capacity of 3.7V and 0.5A. This battery is sealed within the Device and is not user-serviceable. The Device must not be opened or tampered with under any circumstances.
2.2 Warranty and Device Opening: If the Device is opened, tampered with, or modified in any way, the limited warranty provided by Queva will be automatically voided. Queva will not be liable for any damages, injuries, or malfunctions resulting from unauthorized access to or modification of the Device.
2.3 Water Resistance Compliance: The Queva Device is rated IPX7, meaning it is designed to withstand immersion in water up to a depth of 1 meter for up to 30 minutes. To maintain the integrity of the IPX7 rating, users must adhere strictly to the following guidelines:
- Do not expose the Device to water at depths greater than 1 meter.
- Do not immerse the Device for longer than 30 minutes.
- Avoid exposure to saltwater, chlorinated water, or other corrosive liquids.
Failure to comply with these guidelines may result in damage to the Device, and Queva will not be responsible for any resulting malfunction or loss.
2.4 User Manual Compliance: The user must follow all instructions and guidelines provided in the user manual, which is accessible via the QR code included inside the Device packaging. Failure to follow these instructions may result in damage to the Device or improper functionality, for which Queva assumes no responsibility.
3. User Obligations
3.1 Proper Use: By using the Queva Device and App, you agree to use them only for their intended purpose. You must not misuse, alter, or modify the Device or attempt to access its internal components.
3.2 Agreement Not to Open: You explicitly agree not to open, disassemble, or modify the Queva Device. Any such action will void any warranty, and Queva will not be responsible for any resulting damage or injury.
3.3 Compliance with Local Laws: You are responsible for ensuring that your use of the Queva Device and App complies with all applicable local, state, and federal laws.
4. Limitation of Liability
4.1 No Veterinary Liability: Queva provides general health information and monitoring for your dog, but this information should not replace veterinary care. Queva is not responsible for any health outcomes for your dog based on information provided through the App.
4.2 Device Usage: Queva will not be liable for any damages or injuries resulting from the improper use of the Device, failure to follow safety guidelines, or any unauthorized modifications to the Device.
5. Refund and Warranty Policy
5.1 Subscription Refunds: All subscription purchases are final and non-refundable. By purchasing a subscription through the Queva App, you agree to these terms and understand that no refunds will be provided for any subscription fees paid.
5.2 Product Refunds: The Queva Device is refundable within 15 days after the receiving date. The Device is returned in its original condition and packaging. Refunds are subject to verification of purchase and inspection of the returned Device.
5.3 Limited Warranty: Queva provides a limited warranty for the Device under normal use conditions. This warranty is void if the Device is opened, tampered with, or used outside the specified IPX7 guidelines.
5.4 Disclaimer of Warranties: Except as expressly provided in these Terms, the Device and App are provided "as is" and "as available" without warranties of any kind, either express or implied.
6. Governing Law
These Terms are governed by the laws of Quebec, without regard to its conflict of law principles. Any disputes arising out of or related to these Terms or your use of the Device or App shall be resolved exclusively in the courts of Quebec.
7. Amendments
Queva reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the App. Your continued use of the App and Device following the posting of revised Terms means that you accept and agree to the changes.
8. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Address: 100 Avenue Louis Levesque, Suite 142, Otterburn Park, QC, Canada
Email: legal@quevacollar.com
Phone: +1 (833) 460-2023
By using the Queva App and Device, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
